NOVARA
Legal

Terms of Service

Last updated 26 September 2026

These Terms govern the Novara Minecraft server, this website and our store (together, the "Service"). They are also our terms and conditions (regulamin) for providing services by electronic means under Polish law. Please read them before you use the Service or buy anything. You can save or print this page at any time.

1. Who we are

The Service is provided by:

  • Julia Zakrzewska trading as Novara (sole trader registered in CEIDG, Poland)
  • Address: Józefa Sierakowskiego 3 ul. Warszawa Województwo mazowieckie 03-712, Poland
  • NIP: · REGON: REPLACE_ME
  • Email: [email protected]

"We" and "us" mean the seller above. "You" means the player or buyer. A "consumer" is an individual acting for purposes outside their trade or profession. Polish sole traders buying for purposes that are not professional in nature also get the consumer protections described here.

NOT AN OFFICIAL MINECRAFT SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.

2. What we provide

  • Free services: access to the Minecraft server, this website and the withdrawal form. The agreement for these starts when you first use them and ends when you stop. You can stop at any time.
  • Memberships: a single payment that unlocks cosmetic perks on the server for a fixed period, usually 28 days (a digital service). Memberships do not renew automatically.
  • Items: one-off cosmetic unlocks (digital content), licensed to you under our EULA. Most items are kept for as long as the Service runs. Some last a fixed number of days, shown in the store: each one expires that many days after you buy it. Items marked stackable can be bought in any quantity, and each unit counts separately towards what you have.

All paid perks are cosmetic. They give no gameplay advantage, in line with Mojang's Usage Guidelines. The store on our homepage describes each product's main features.

3. Technical requirements

  • An internet-connected device with an up-to-date browser (with JavaScript enabled) to use the website.
  • A legitimate copy of Minecraft: Java Edition (version 26.1 or newer) to play and use perks.
  • An email address, and a Whop account (created at checkout) to buy and manage purchases.

You must not send unlawful content through the Service or use it in a way that disrupts it or other players.

4. Buying and prices

  • Prices are shown in pounds sterling (GBP). The final total price, including any VAT or taxes that apply in your country, is shown at checkout before you pay. If you pay in another currency, your payment provider may convert it.
  • To buy, you choose a product, tick the required boxes in the checkout pop-up on our website, and complete checkout with Whop, our payment and checkout provider. Whop's own buyer terms also apply to the payment.
  • The contract is concluded when your payment is confirmed. You will receive a confirmation by email.
  • Perks are delivered automatically or by staff, usually within minutes of your next login and at the latest within 48 hours. Enter your exact Minecraft username at checkout.

5. Memberships

  • Each membership is a single payment for the number of days shown in the store (usually 28). It starts when your payment is confirmed and ends automatically when the period is over.
  • Memberships are not subscriptions. We will never charge you again unless you choose to buy another membership, so there is nothing to cancel.
  • If you buy again, you pay the price shown in the store at that time.

6. Your right to withdraw (cooling-off)

Consumers can usually withdraw from a purchase within 14 days without giving a reason. There are special rules for digital content delivered straight away. See our Withdrawal & Refund Policy for the details. You can withdraw using our online withdrawal form, which is also linked in the footer of every page, or by email.

7. Faulty perks and complaints

We are legally responsible for making sure your digital content and services match what we described and work as they should. This is your statutory right under Polish law and, for UK consumers, the Consumer Rights Act 2015. If something is wrong, such as a perk that is missing or not working:

  • Email [email protected] with your name, Minecraft username, order details and a description of the problem. Screenshots help.
  • We will reply within 14 days. For consumers, a complaint we do not answer within that time is treated as accepted.
  • We will first try to fix the problem. If we cannot fix it within a reasonable time, or the problem is serious, you can ask for a price reduction or end the contract and get a refund.

These statutory rights are in addition to, and are not limited by, anything else in these Terms.

8. Changes to perks

We may change or update cosmetic perks for good reasons, such as Minecraft updates, technical or security needs, or legal requirements. This costs you nothing extra and we will tell you clearly. If a change has more than a minor negative effect on a membership or item you have paid for, you can end the contract within 30 days of the change and get a proportionate refund.

9. Rules, suspensions and bans

You must follow our Server Rules. If you break them, we may warn, mute, suspend or ban you, in proportion to the breach. We will tell you the reason, and you can appeal by email or on Discord. If we end a paid membership early, we will refund the unused part of the period you paid for, unless the law allows us to keep it because of a serious breach such as fraud or cheating.

10. Availability

We work hard to keep Novara online, but it may sometimes be unavailable for maintenance or reasons outside our control. If we permanently close the Service, we will give you reasonable notice and refund the unused part of any paid membership period.

11. Liability

Nothing in these Terms limits or excludes liability that cannot be limited by law. That includes liability for death or personal injury caused by negligence, for fraud, and your statutory consumer rights. Apart from that, we are not responsible for losses that were not reasonably foreseeable, or for problems caused by Minecraft, Mojang, your device or your internet connection.

12. Disputes

Please contact us first. We will try to resolve any issue quickly. If we cannot agree:

  • Consumers in Poland can get free help from their local (municipal or district) consumer ombudsman (rzecznik konsumentów), or use mediation or the permanent consumer arbitration courts at the Provincial Inspectorates of Trade Inspection (WIIH). More information is available from UOKiK at prawakonsumenta.uokik.gov.pl.
  • Consumers in other EU countries can contact the European Consumer Centre in their country.
  • Consumers in the UK can get free advice from Citizens Advice (or Consumer Advice Scotland).

Using these services is voluntary, and we must both agree to it.

13. Governing law

These Terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, such as the UK. You can bring a claim in the courts of your home country.

14. Children

Players under 18 need a parent or guardian's permission before buying anything. Children under 13 must have a parent or guardian make the purchase for them.

15. Changes to these Terms

We may update these Terms for good reasons, such as new features or legal changes. If you have an active membership, we will email you at least 14 days before changes take effect. If you do not agree, you can withdraw or end the membership before then and we will refund the unused days. The version that applied when you bought something continues to apply to that purchase unless the law requires otherwise.